Customer Service

For service please call (787) 781-5555, send fax to (787) 783-7733 or visit us at our facilities at 1108 Roosevelt Avenue, Puerto Nuevo, San Juan, PR.

Vision:

Universal is the market leader in improving the quality of life of families in Puerto Rico and the Caribbean. We are number one in manufacturing and service of high quality systems: solar water heaters and reservoir tanks for storing drinking water. We are also the only company that operates a foundry in Puerto Rico, supplying copper valves for potable water systems in the country.

In the coming years we will remain the number one in manufacturing and service of high quality solar hot water systems, reservoir tanks for storing drinking water, and copper valves for potable water systems.

We will also be a pioneer in Puerto Rico and the Caribbean in the development and installation of air conditioning systems using renewable energy, solar energy.

Mission:

Our mission is to be the preferred choice of the families in Puerto Rico and the Caribbean to improve the quality of life by purchasing our high quality systems. Systems that are the best in the market for heating water using solar energy for the safe storage of drinking water, and to bring clean water to families using our high quality valves.

It is also part of our mission to contribute to the conservation of renewable energy in the country to provide the best alternative to the reduction in consumption, solar energy being harnessed to heat water and air conditioning in homes, industry and trade with our systems of high quality.

Able to contribute positively to the families of the country the threat to their quality of life that the decline in drinking water supplies and the rising cost of energy produced.

Our mission includes offering secure a job opportunity to the most important part of our company, our partners. Equally important is to be proactive partners with suppliers. In addition, we are committed to our shareholders to protect and maximize their investment in the Company.

At Universal we are committed to honesty and transparency in all our businesses.

So help us God!